Blakes: Boating Holidays in the UK and Europe - Booking Conditions


In these booking conditions, ‘you’ and ‘your’ means all people named on the booking (including anyone who is added or replaced at a later date). ‘We’, ‘us’ and ‘our’ means Wyndham Vacation Rentals (UK) Ltd of Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA. Blakes is a trading name of Wyndham Vacation Rentals (UK) Ltd.

Before booking through us, please read these booking conditions carefully and all the other information relevant to your booking, including:

  • the boat rental conditions (which means all information shown in any specific conditions or restrictions set out in the brochure or website description of your chosen boat;
  • the Important Holiday Information section of the brochure or website or which we otherwise tell you about; and
  • any other written information we brought to your attention prior to confirming your booking.

  • When we refer to these booking conditions we also include all of the above relevant information. Please read them carefully as they set out the rights and responsibilities of everyone concerned. Nothing in these booking conditions affects the normal rights you have by law.


    We arrange bookings of boats as agent for the operators (boat operator) and we also act as agent for transportation companies and other service providers mentioned in this brochure or website (service provider). When you book a boat either with us acting as agents for the boat operator or arrange any travel or other services through us, you are entering directly into a contract with the boat operator or the service provider (whichever applies) and we may charge a fee for arranging your booking (booking fee).


    With the exception of package holiday bookings, as we act as agents when taking your booking we accept no legal responsibility for any contract you enter into for the boat accommodation or other travel arrangements, or for the acts or failure to act of any boat operator or service provider or other person connected with your booking. For all bookings, your contract will be with the boat operator or service provider as applicable. When making your booking we will arrange for you to enter into a contract with the applicable boat operator or service provider. Your booking with us is subject to these booking conditions and the specific terms and conditions of the supplier you contract with.


    You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.


    All properties (including boats) on our website and in our brochures are offered by the owners for the sole purpose of holiday lettings, unless expressly agreed otherwise in writing by the owner and us. Accordingly you agree that your booking is for the sole purpose of holiday accommodation and accept that you are not offered any rights to the property other than the right to occupy the property as holiday accommodation for the period of your booking. No booking of any kind is an ‘Assured Shorthold Tenancy’ or protected under the Protection from Eviction Act 1977.


    Important information – ferry and Eurotunnel bookings: If you book arrangements with us which include a boat plus a ferry or Eurotunnel crossing, we will class this as a package holiday booking. In these cases we will accept responsibility for the arrangements in line with these booking conditions as an ‘organiser’ under the Package Travel, Package Holidays and Package Tours Regulations 1992. We only class bookings which include both boat accommodation and a ferry or Eurotunnel crossing as a package. All other bookings, including transport and boat accommodation, booked through us separately at a non-inclusive price, as agents of the various service providers or boat operators are not classed as a package. If we class your booking as a package then please also read section B of these booking conditions. Clauses 8b, 8c, 11 and 20 of section A do not apply to bookings classed as a package


    Please also note that Clauses 8b and 8c of Section A do not apply to any overseas bookings. Clause B6 in Section B applies to all overseas bookings and to all bookings which include Eurotunnel or ferry crossings.


    SECTION A


    1. Making your booking


    All bookings depend on the boat and other arrangements being available. You as the person in charge of the party (the party leader) must be at least 18 years old at the time of booking. There must be at least two adults over the age of 18 in every party unless we say differently in our brochure or on our website that you must have at least three adults over the age of 18 for a particular location. All other members of the party must authorise you to make the booking on the basis of these booking conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these booking conditions. You, as the party leader, are responsible for making all payments due to us. Please note that there may be different age restrictions on driving and car hire in some destinations.


    As long as the boat and other arrangements are available and we have received the relevant payments from you, we will give you written confirmation (see below) as soon as reasonably possible. This confirmation will show your booking details, the amount you have paid and the amount you still owe for the booking. Your binding contract with the boat operator and/or service provider (whichever applies) will apply from the date we issue you (or your Travel Agent) with the written confirmation on their behalf. For bookings made within 14 days of the departure date, you will have a binding contract with the boat operator or service provider when we give verbal or written confirmation to you or your Travel Agent and you have made the appropriate payments to us or your travel agent. If we pay the deposit into our bank account, it will not mean we have accepted your booking unless we have issued you with written confirmation. Please do not make other travel arrangements (such as flights) until we have issued you with a written confirmation.


    We will give you written confirmation either by post or email. If you book with us online, we will acknowledge that we have received your booking and then send you confirmation by email. If you book by phone, we will send your confirmation to you by email unless you tell us at the time of booking that you would prefer it to be provided by post. It is your responsibility to check your emails regularly and to let us know about any change to your email address.


    We, on behalf of the boat operator or service provider (whichever applies), have the right to refuse any booking before we send you your written confirmation. If we do this, we will contact you via phone or email and promptly refund any money you have paid to us. In this case, neither we nor the boat operator and other service provider (whichever applies) will have any legal responsibility to you. As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. If you book through a travel agent, we will send your confirmation and all other documents to your travel agent.


    2.Duration of your stay.


    All terms are either per week (Saturday to Saturday*) or per short break (start day as specified) for the accommodation as equipped and described. The usual check-in time is 4pm. The check-out time (usually 9am) will be shown on your hire invoice. You are obliged to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay.


    3. Payment


    When you book, you must pay the standard deposit amount due by debit or credit card, bank transfer or by sending us a cheque. We only accept payment in pounds sterling. If you choose to purchase the personal travel insurance we offer, we will use part of this deposit to pay your premium to the insurers. This means you don’t need to pay us an additional amount at the time of booking to cover your insurance. If you wish to take out the personal travel insurance we offer, you must opt in when making your online or telephone booking.


    3.a Standard deposit* UK boat bookings


    Price(per week or short break per boat)

    Standard deposit per boat

    Up to £300

    £105

    £301 - £500

    £125

    £501 - £750

    £150

    £751 - £9000

    £170

    Over £900

    £180


    3.b Standard deposit* Overseas boat bookings


    35% of booking value. *For some bookings we may require a higher deposit amount. The exact deposit amount will be notified to you at the time of booking. We must then receive the rest of the money no less than 8 weeks (10 weeks for overseas boat bookings) before the start of your trip. However, if you book less than 8 weeks (10 weeks for overseas boat bookings) before the start of your trip, we must receive full payment of the total cost of the booking (including any insurance premiums) when you make the booking. For any booking made less than two weeks before your intended trip, you must pay for the booking cost in full by debit or credit card, or by bank transfer, at the time of booking.


    If you do not pay any payment due in relation to your booking by the appropriate date, we (on behalf of the boat operator or service provider) are entitled to assume that you want to cancel your booking. In this case your booking will be cancelled immediately and the provisions of clauses 8b of Section A or Clause B6 of Section B will apply. You may also have to pay additional charges – see clauses 8b of Section A and Clause 6 of Section B as appropriate. Please see clause 5 of Section A if you booked under a low deposit.


    If you pay by credit card, we will take a charge of up to 1.99% for each payment made this way to cover our costs, expenses and charges in connection with credit card payments. If your bank or credit card company refuses to pay your payment for any reason, we are entitled to make an administration charge of £31.


    Except where otherwise advised or stated in, all monies you pay to us for the arrangements (except for insurance premiums, booking fees and our commission) will be held by us on behalf of the boat operator or service provider and forwarded on to them in accordance with our agreement with them.


    4. Pricing


    We keep the prices charged by the boatyard operator or service provider under constant review and the prices of unsold arrangements may be increased or reduced at any time. We may also correct mistakes in the pricing of unsold arrangements at any time. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check the price and all other details of your chosen arrangements at the time of booking.


    All prices quoted or otherwise given to you include all charges and any taxes or government charges which may apply to your booking at the time it is made. You may be required to pay any additional taxes that arise after your booking has been confirmed. Prices include VAT (where applicable) at the rates applicable at the time of printing and are subject to change if the rates or application of the tax changes. In the event of a change in the rate of VAT during the course of the year, your booking will on behalf of the boat operator or service provider be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change.


    We can pass on to you, in full, after we have confirmed your booking, all costs or charges the boat operator/service provider makes to us which are connected with your booking, including any price increases due to changes in the exchange rates of currency.


    All boat accommodation prices are for the boat as a whole and are not on a per person basis.


    We can charge a booking fee for the services we provide in administering your booking. Any booking fee will be stated in our brochure and on our website and will be shown as a separate charge on your confirmation.


    See price panel for low and high price range indications. The low season and high season date ranges are: Low season: Jan 6 – May 26 2017, Jun 3 – Jul 21 2017, Sep 2 – Dec 22 2017. High season: May 26 – Jun 3 2017, Jul 21 – Sep 2 2017, Dec 22 2017 – Jan 6 2018.


    5. Offers with a low deposit


    Occasionally, we make offers giving you the chance to book boats with either no deposit, or a deposit which is lower than usual. We will give you details of any extra terms that may apply to the offer before, or when, you make your booking. You should read these extra terms with these booking conditions as both apply to your booking. If you book a boat with either no deposit or one which is lower than usual, you also agree to pay the difference between the amount paid and the usual deposit, plus any booking fee, ferry or Eurotunnel charges, the cost of any other travel arrangements included in your booking and any travel insurance premiums due, either at the time the balance of your booking is due or, if you cancel, at the time you cancel the booking. If you cancel, you must also pay all other cancellation charges which may apply. Please see clause 8b of section A and clause B6 of section B, as appropriate, for details on cancellations. You will still have to pay any travel insurance premiums at the time of booking if this is something you have chosen. We can decide to extend or withdraw any offer at any time, should we wish to do so.


    6. Brochure or website details


    We aim to make sure that the information provided by boat operators and service providers is presented accurately in brochures and other promotional literature or material we produce and provide. It is intended to present a general idea of the arrangements. Not all details of the relevant facilities can be included on our website. Furthermore, there may be small differences between the actual boat or other arrangements and their description, as we and the operators and providers are always trying to improve services and facilities. Occasionally, problems mean that some facilities or services are not available or restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. Neither we nor the operators and service providers can accept responsibility for any changes or closures to local services or attractions mentioned in the brochure or on our website, by our advisers or advertised elsewhere. We make reasonable efforts to make sure that information given to you about your boat and its facilities or services, as well as advertised travel and other services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any boat or its facilities and services, unless this was caused by our negligence.

    Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network coverage. It may not be available 24 hours a day and is provided for pleasure and not for business. Bookings are not accepted if they are wholly reliant on the uninterrupted, unlimited provision of Wi-Fi. Download limits may apply, check when booking.


    7. ABTA membership


    We are a member of ABTA, membership numbers Y0662 (boat accommodation only bookings) and L4801 (package holiday bookings). Please see section B, clause 2 for details of where financial protection applies to package holiday bookings if we become insolvent. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.


    8. If you change or cancel your booking


    a Changes


    If you want to change any detail of your confirmed booking, we will do our best to make the changes. However we must receive your notice in writing by post or email. We may agree to accept notice over the telephone, but this should be arranged with us first. Also, we cannot guarantee that the boat operator or service provider will be able to meet your request and we will have to check this with them. Changes can only be accepted in accordance with the boat operator/service provider’s terms and conditions. You may be asked to pay us an administration charge of £31 (£42 for overseas bookings) for each change or £42 for each change if we have already sent you travel documents. Plus, where the boat operator/service provider can meet your change, you will have to pay any costs incurred by them in facilitating this change for you, which will be charged at the current brochure or website price, which may be different from the price in the brochure from which you booked your chosen arrangements. Some boat operators/service providers may treat changes to your dates or boat accommodation as a cancellation of the original booking and so you will have to pay cancellation charges (see clause 8b of section A and clause B6 of section B, as appropriate).

    Up to 8 weeks (10 weeks for overseas boat bookings) before your booking start date you may change your boat to another one within the same hirebase fleet as your original booking. An administration fee will apply.

    NB – Most service providers do not allow name, time or other changes after tickets have been issued and this will be treated as a full cancellation by you. In the case of ferry and Eurotunnel bookings, you may need to buy new tickets at a higher price.


    b Full Cancellations (this does not apply to ferry or Eurotunnel inclusive packages - see clause B6 of section B instead)


    If you have to, or want to, cancel your booking after it has been confirmed, you must phone us on the number shown on your booking confirmation as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your booking with the boat operator, our confirmation in writing will confirm receipt of your cancellation.


    Depending on your reason for cancellation, you may receive a refund (if authorised by the boat operator/service provider) of all money you have paid to us for your booking (apart from booking fees and, if it applies, the premium for any personal travel insurance you have bought from us, any amendment charges, and credit card charges you have already paid). We will also charge a cancellation administration fee of £53.

    The conditions on making a refund only apply if the cancellation applies to all members of your party. All prices are for the entire boat and not on an individual basis.


    All prices are for the entire boat and not on an individual basis.

    Under your contract with the boat operator, to be considered for a refund you must have one of the following reasons for cancellation and must produce any evidence we ask for within 12 months of the date of cancellation: